Imprint

Provider

Sächsische Aufbaubank – Förderbank –

Registered office: Leipzig
Business address: Pirnaische Straße 9
01069 Dresden
Phone: +49 351 4910-0
Fax: +49 351 4910-4000
Email: servicecenter@sab.sachsen.de

Legal form

Public-law institution
Management board of the Sächsische Aufbaubank – Förderbank –
Stefan Weber (Chairman of the Board)
Ronald Kothe (Board Member)

Data Protection Officer

Gonska, Uwe
Phone: +49 351 4910-3408
Fax: +49 351 4910-3405
Email

Commercial register

HRA 17804, Amtsgericht [District Court] Leipzig

Supervisory authorities
Bundesanstalt für Finanzdienstleistungsaufsicht
[German Federal Financial Supervisory Authority]
Graurheindorfer Str. 108
53117 Bonn

VAT ID no.:
DE 179593934
Publisher
Head of Internet/New Media department
Dr. Dominik Meister
Management board staff

Please note the terms of use on the Sächsische Aufbaubank – Förderbank – homepage, which include our legal notice and privacy policy.

Complaints procedure/dispute resolution

At Sächsische Aufbaubank – Förderbank –, we handle complaints in accordance with the minimum requirements for complaint management for credit institutions pursuant to Circular no. 06/2018 issued by the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin). You can use our electronic contact form to submit complaints about credit transactions or the provision of other banking services.

We will usually reply to your complaint within approximately 5 banking days. If, in exceptional cases, we are unable to handle your complaint within this period, we will inform you of the reasons for such delay and give you an estimated response time. You will receive our final written response within a maximum of 20 banking days from receipt of your complaint.

To settle disputes, Sächsische Aufbaubank – Förderbank – is also obligated to take part in dispute resolution procedures conducted by the Ombudsman of the Association of German Public Banks. Access is regulated by the rules of procedure, which can be viewed online (currently available in German only). Please address complaints in writing to:

Bundesverband Öffentlicher Banken Deutschlands, VÖB
Kundenbeschwerdestelle [Customer Complaints]
P. O. Box 11 02 72
10832 Berlin
Website: www.voeb.de
Phone: +49 30 8192-295
Fax: +49 30 8192-299

Customers may, at any time, also submit written complaints concerning breaches by supervised institutions to – or have such complaints recorded in writing at
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108
53117 Bonn